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Consumer protection

The new Consumer Protection Act introduces several changes in the area of consumer law. Some of these changes are explained in more detail in our article.

Update of general terms and conditions

Following significant changes in consumer law, it is necessary to update the general terms and conditions, complaint procedures, terms of use, or other internal documents.

Changes in consumer law terminology

Changes in consumer law also include the harmonization of terminology and the legal definitions of new terms, such as online marketplace, online marketplace operator, and others.

Sales action

Sales events and door-to-door sales of goods have been subject to stricter regulation since 1st of July, 2024, as outlined in the new Consumer Protection Act.

Prohibited practices in debt recovery

Prohibited practices in debt collection are among the new provisions introduced in the new Consumer Protection Act, which came into effect on 1st of July 2024.

Consumer protection against false discounts

One of the changes introduced by the new legislation is to increase consumer protection against false discounts and misleading or manipulating the amount of the discount.

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